- A freight company will call you 24 hours ahead to schedule a delivery for morning, afternoon or late afternoon. The delivery will happen Monday through Friday, not on a weekend.
- Unless there is an emergency, you must be there when they arrive. Otherwise they will charge $150 to attempt another delivery.
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RECEIVING YOUR SHIPMENT
- Delivery will usually be on a very long 53' freight truck. Freight carriers will only deliver if they have easy access and egress.
- Delivery will be to your curbside. The drivers will not bring into your home or your garage.
- For items 6' long or less a liftgate (as shown above) will be used to lower to the ground. Anything longer will not fit on a liftgate and will require removal off the back of the truck.
- You will need to arrange helpers to offload and bring into your home.
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BEFORE SIGNING FOR YOUR SHIPMENT
BEFORE SIGNING, YOU MUST DECIDE WHETHER TO ACCEPT OR REJECT THIS SHIPMENT
- ACCEPT if < 10% of the boxes are short, wrong color or damaged. Write SHORT or DAMAGED on delivery receipt
- REJECT If > 10% of the boxes are short, wrong color or damaged. Write REJECT on delivery receipt and return
- The only words that will result in a replacement are SHORT, DAMAGED OR REJECT, so wording is critical here.
- Be sure to keep a copy of the delivery receipt.
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NEXT STEPS FOR MISSING OR DAMAGED PRODUCT
Notify Green Building Supply immediately with the following information
- Sales Order number
- Number of boxes damaged, short or wrong color
- Copy of signed delivery receipt with words, Damaged, Short or Reject
- 3-5 photos detailing the degree of damage to the boxes/product
- E-mail to customerservice@greenbuildingsupply.com or CALL US at 800-405-0222 during normal business hours
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If you accepted shipment:
- DO NOT throw the damaged boxes away
- DO open the damaged boxes to inspect the extent of the damage.
- DO be patient; damaged products will be replaced if necessary.