Important Points about Receiving Freight Shipments

Important Points about Receiving Freight Shipments

SCHEDULING YOUR SHIPMENT
  1. A freight company will call you 24 hours ahead to schedule a delivery for morning, afternoon or late afternoon. The delivery will happen Monday through Friday, not on a weekend.
  2. Unless there is an emergency, you must be there when they arrive. Otherwise they will charge $150 to attempt another delivery.

 

Liftgate Example
RECEIVING YOUR SHIPMENT
  • Delivery will usually be on a very long 53' freight truck. Freight carriers will only deliver if they have easy access and egress.
  • Delivery will be to your curbside. The drivers will not bring into your home or your garage.
  • For items 6' long or less a liftgate (as shown above) will be used to lower to the ground. Anything longer will not fit on a liftgate and will require removal off the back of the truck.
  • You will need to arrange helpers to offload and bring into your home.

 

Perfect Palette
BEFORE SIGNING FOR YOUR SHIPMENT

BEFORE SIGNING, YOU MUST DECIDE WHETHER TO ACCEPT OR REJECT THIS SHIPMENT

  1. ACCEPT if < 10% of the boxes are short, wrong color or damaged. Write SHORT or DAMAGED on delivery receipt
  2. REJECT If > 10% of the boxes are short, wrong color or damaged. Write REJECT on delivery receipt and return
  3. The only words that will result in a replacement are SHORT, DAMAGED OR REJECT, so wording is critical here.
  4. Be sure to keep a copy of the delivery receipt.

 

Rejected due to damages

 

Perfect Palette
NEXT STEPS FOR MISSING OR DAMAGED PRODUCT

Notify Green Building Supply immediately with the following information

      1. Sales Order number
      2. Number of boxes damaged, short or wrong color
      3. Copy of signed delivery receipt with words, Damaged, Short or Reject
      4. 3-5 photos detailing the degree of damage to the boxes/product
      5. E-mail to customerservice@greenbuildingsupply.com or CALL US at 800-405-0222 during normal business hours

 

If you accepted shipment:

  • DO NOT throw the damaged boxes away
  • DO open the damaged boxes to inspect the extent of the damage.
  • DO be patient; damaged products will be replaced if necessary.
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